Start Have a hot direct chat

Have a hot direct chat

There’s a small window of time to be heard before the point you want to respond to scrolls away. Then someone else comes in and tosses their 2 cents in.

What makes a lot less sense is chat as the primary, default method of communication inside an organization. We’ve also seen strong evidence that the method and manner in which you choose to communicate has a major influence on how people at work. Based on these discoveries, I’ve put together a list of the positive and negative impacts of group chat on an organization.

You can decide not to pay attention, but that leads to a fear of missing out. That’s why in some select circumstances it really shines.

But chat conditions us to believe everything’s worth discussing quickly right now, except that hardly anything is. Further, ASAP is inflationary — it devalues any request that doesn’t say ASAP.

A conversation that used to be a 1 or a 2 in email, is now a 25 or 40 or 100 . This often pulls you into conversations that you don’t need to be part of right now.

Plus all the other replies that come in as someone’s talking. Contrast this with email’s tightly scoped subject headers and a readable list of participants that help you decide if you need to deal with it now, later, or not at all.

Imagine being in a meeting where everyone just spoke one line at a time, and people kept interrupting you while you were trying to make your point. That leads people to assume everyone read that discussion and agreed. Decisions get made without people’s consent because they weren’t there at the very moment it was discussed.

This ties back to many of the points above — “right now” is rarely the moment to both have the discussion and come to a conclusion. Discussing something in a chat room is like being on the shot clock. But then another person tosses in a drive-by one-liner comment that takes the conversation in a new direction — and often not a good one.

In addition to hearing from our customers for years, our own daily experiences over ten years of extensive group chatting have taught us a lot about what works and what doesn’t.